Unizen Technologies values the business of its customers and is committed to deliver quality products to satisfaction.Through Unizen Technologies' Support, the customers are covered for the duration of the warranty. On a need-basis, customers are also provided extended support.
Through our unique Customer First - Support and Beyond process, customers can remain assured of priority response to their escalations within 24 hours. Our well-defined points of support contact will see the customers through their issues and get them resolved on a priority basis. However, in the unlikely event of customers not being satisfied with their support experience, the case can be escalated to the executive team. The executive team will track the case to closure. That's the Unizen Technologies promise!!!
To ensure that our customers get the required attention, the executive team conducts monthly review meetings with the customers. In addition to that, continuous feedback is solicited from the customers through feedback forms and online interactions.